REPORT AN ISSUEUpdated 2 years ago

RECEIPT OF DAMAGED MERCHANDISE | 
Please inspect all merchandise thoroughly upon receipt. Should any order be damaged in shipping from the warehouse to you, or you feel an item has a manufacturer defect, please keep the package intact (box, merchandise, etc.) and complete a Return Authorization Request immediately so that we may coordinate an exchange and re-shipment of your items.

We cannot accept a defective item back if the item is not in eligible condition, so please ensure the following: 

• Packaging and product are not altered in any way, with the exception of damage by the carrier. Item MUST be returned in a cardboard box. Items received back in bubble mailers or packing paper will be returned to the sender unopened. 
• Hair must not be shaken out or brushed.
• Product has not been worn (except for trying on).
• Odor-Free - Any odors on the product will render the product ineligible for return or exchange. This includes cigarette smoke, perfume, shampoo, any styling products.
• Tags and all original packaging must be intact.
• Item and/or packaging is not damaged in any way.
• Request for Return or Replacement is made within 10 days of receipt of merchandise. 

Please send images of the damaged shipment to [email protected]

REPORT ANOTHER ISSUE OR CONCERN | If you have another issue or concern with your order, please contact us via [email protected].

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