You can live chat with us during our regular business hours:

Please let us know how we can assist you.  Click here to send us an email.

This is a message system.  Please leave your name, phone number, order number and a detailed message and one of our Personal Hair Consultants will call you back as soon as possible.

Back to Wig Studio 1 

Wig Studio 1 

At Wig Studio 1, we want you to receive your order as quickly as possible, which is why we process orders very quickly as they come in.&#xA0;Tracking information will be provided to you as soon as we receive it from the manufacturer. We receive tracking from the manufacturer(s) within 2-5 business days of submission of your order.&#xA0;The exception in this case would be if the item that you ordered is on back order. If your order contains an item that is on back order, you will receive an email from us within 2-5 business days.This email will provide you with an estimated shipping date for your item, as well as the option to choose another style / color that is immediately available for shipping. We can also provide a full refund to you.&#xA0;Please be sure to add our email address: <a href="mailto:support@wigstudio1.com">support@wigstudio1.com</a> to your email address book and / or your email &quot;white list&quot; to ensure you receive your order notifications from us.&#xA0;&#xA0;Click here to return to <a href="http://www.WigStudio1.com">www.WigStudio1.com</a>.

At Wig Studio 1, we want you to receive your order as quickly as possible, which is why we process orders very quickly as they come in. Tracking information will be provided to you as soon as we receive it from the manufacturer. We receive tracking f

WHEN WILL I RECEIVE TRACKING FOR MY ORDER?

SHIPPING & DELIVERY

I'M NEW TO WIGS. WHERE DO I START?

HOW DO I MEASURE MY HEAD FOR A WIG?

WHAT SHOULD I CONSIDER BEFORE PURCHASING A WIG?

HOW DO I DECIDE WHAT TOPPER TO GET?

HOW LONG WILL A SYNTHETIC WIG LAST?

HOW DO I KNOW IF SYNTHETIC HAIR OR HUMAN HAIR IS RIGHT FOR ME?

WHAT IS THE DIFFERENCE BETWEEN REMY AND NON-REMY HUMAN HAIR?

WHAT IS THIS LINER IN MY WIG? CAN I REMOVE IT?

ALTERNATIVE HAIR: WHERE DO I START?

HOW DO I WASH AND STYLE MY SYNTHETIC WIG?

HOW DO I WASH AND STYLE MY HEAT-FRIENDLY SYNTHETIC WIG?

HOW DO I CARE FOR MY SYNTHETIC WIG DAILY?

HOW DO I PREVENT COLD CRIMPING IN MY SYNTHETIC WIG?

CARE FOR SYNTHETIC WIGS & TOPPERS

HOW CAN I CARE FOR AND CUSTOMIZE MY EVOLUTION WIG?

HOW CAN I BLOW DRY MY HUMAN HAIR WIG TO ADD VOLUME?

HOW DO I WASH AND STYLE MY HUMAN HAIR WIG?

WHAT IF MY HUMAN HAIR WIG FEELS BRITTLE OR DRY?

CARE FOR HUMAN HAIR WIGS & TOPPERS

HOW DO I CHANGE THE PART ON MY WIG?

HOW TO STYLE WAVY SYNTHETIC WIGS AND PRESERVE THEIR CURL PATTERN

HOW CAN I ADD DIFFUSED CURLS TO MY HUMAN HAIR WIG?

HOW CAN I ADD BEACH WAVES TO MY HUMAN HAIR WIG OR TOPPER?

STLYING AND MORE!

WIGS & TOPPERS 101

HOW CAN I MAKE CHANGES TO MY ORDER?

HOW CAN I CANCEL OR CHANGE MY ORDER?

Changes to Orders

WHAT ARE THE PROCESSING TIMES FOR EACH MANUFACTURER?

WHAT DO I DO IF I RECEIVE THE WRONG ITEM?

WHAT IS A RESTOCKING FEE?

WHAT IF I RECEIVE A DEFECTIVE ITEM?

WHY DO I PAY SALES TAX?

Order Concerns

WHAT IS A BACKORDER?

WHY WAS MY CREDIT CARD CHARGED IF MY ITEM IS ON BACKORDER?

Pre-order/Backorder Policy

ORDERS

HOW DO I RETURN OR EXCHANGE MY ORDER?

Returns, Exchanges and Refunds

RETURNS

What are your current sales?

Sales and Discounts

Can I earn on my purchases with Wig Studio 1?

Loyalty Rewards

SALES PROMOTIONS / REWARDS

ROUTE PACKAGE PROTECTION

SHIPPING POLICY

WHEN WILL MY ORDER SHIP?

CAN I GET EXPEDITED SHIPPING ON MY ORDER?

REPORT AN ISSUE

NEED ASSISTANCE?

CONTACT US

DO YOU SHIP INTERNATIONALLY?

RETURN POLICY

INTERNATIONAL ORDERS

WHEN WILL I RECEIVE TRACKING FOR MY ORDER?Updated a year ago