We value our customers and offer a few ways to contact us should you have questions about an order or return or want to set up a personal consultation with one of our trained Personal Hair Consultants. CALL US. To speak with one of our Personal Hair

<p id="isPasted" style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We value our customers and offer a few ways to contact us should you have questions about an order&#xA0;or return or want to set up a personal consultation with one of our trained Personal Hair Consultants.<p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;CALL US<p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To speak with one of our Personal Hair Consultants by phone, please call 1-877-594-3001 during our regular business hours (Monday - Friday 8AM to 4PM &#xA0;PST, excluding holidays). &#xA0;This is a message system, and we ask that you leave your name, phone number, and a detailed message. &#xA0;One of our Personal Hair Consultants will call you back with the information requested. &#xA0;<p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;LIVE CHAT<p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you&apos;d like immediate assistance, contact us via our &quot;Chat with us&quot; option on our website. The chat function is located in the bottom right-hand corner of our website. You will see an icon that looks like the following:<p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://uploads.gorgias.io/g5KDM28BZPqx9aBy/undefined-36e6e634-6872-4002-9d05-9d0eb12c8541" style="width: 134px;" class="fr-fic fr-dib"><p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that the Live Chat option is only available during our regular business hours (Monday - Friday 8AM - 4PM PST), excluding holidays. &#xA0;We also offer the &quot;Chat with us&quot; option on Saturdays and Sundays from 8 a.m. PST to 12 p.m. PST.<p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;EMAIL / SEND US A MESSAGE<p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To email us, send an email to <a href="mailto:support@wigstudio1.com" style="box-sizing: border-box; background-color: transparent; color: rgb(236, 46, 149); text-decoration: underline;">support@wigstudio1.com</a>. &#xA0;We answer emails in the order that they are received Monday through Friday, excluding holidays. &#xA0;Please check your spam folder if you do not receive a response via your regular inbox within 24 business hours.<p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">CONTACT FORM<p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Wig Studio1 can also be reached by using our Contact Us form. &#xA0;Please click <a href="https://wigstudio1.gorgias.help/en-US/contact">here</a> to access this form.&#xA0;<p style="box-sizing: border-box; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Thank you for giving us the option to earn your business. We look forward to serving you!<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(50, 43, 43); font-family: Futura, &quot;Century Gothic&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Click Here to Return to:&#xA0;<a href="http://www.wigstudio1.com/" style="box-sizing: border-box; background-color: transparent; color: rgb(236, 46, 149); text-decoration: underline;">www.WigStudio1.com</a>.

NEED ASSISTANCE?

You can live chat with us during our regular business hours:

Please let us know how we can assist you.  Click here to send us an email.

This is a message system.  Please leave your name, phone number, order number and a detailed message and one of our Personal Hair Consultants will call you back as soon as possible.

Back to Wig Studio 1 

Wig Studio 1 

In this section, you will learn about how to reach out to us for assistance with orders, returns, general questions and / or connecting to set up a personal consultation with one of our Personal Hair Consultants.

CONTACT US

I'M NEW TO WIGS. WHERE DO I START?

HOW DO I MEASURE MY HEAD FOR A WIG?

WHAT SHOULD I CONSIDER BEFORE PURCHASING A WIG?

HOW DO I DECIDE WHAT TOPPER TO GET?

HOW LONG WILL A SYNTHETIC WIG LAST?

HOW DO I KNOW IF SYNTHETIC HAIR OR HUMAN HAIR IS RIGHT FOR ME?

WHAT IS THE DIFFERENCE BETWEEN REMY AND NON-REMY HUMAN HAIR?

WHAT IS THIS LINER IN MY WIG? CAN I REMOVE IT?

ALTERNATIVE HAIR: WHERE DO I START?

HOW DO I WASH AND STYLE MY SYNTHETIC WIG?

HOW DO I WASH AND STYLE MY HEAT-FRIENDLY SYNTHETIC WIG?

HOW DO I CARE FOR MY SYNTHETIC WIG DAILY?

HOW DO I PREVENT COLD CRIMPING IN MY SYNTHETIC WIG?

CARE FOR SYNTHETIC WIGS & TOPPERS

HOW CAN I CARE FOR AND CUSTOMIZE MY EVOLUTION WIG?

HOW CAN I BLOW DRY MY HUMAN HAIR WIG TO ADD VOLUME?

HOW DO I WASH AND STYLE MY HUMAN HAIR WIG?

WHAT IF MY HUMAN HAIR WIG FEELS BRITTLE OR DRY?

CARE FOR HUMAN HAIR WIGS & TOPPERS

HOW DO I CHANGE THE PART ON MY WIG?

HOW TO STYLE WAVY SYNTHETIC WIGS AND PRESERVE THEIR CURL PATTERN

HOW CAN I ADD DIFFUSED CURLS TO MY HUMAN HAIR WIG?

HOW CAN I ADD BEACH WAVES TO MY HUMAN HAIR WIG OR TOPPER?

STLYING AND MORE!

WIGS & TOPPERS 101

HOW CAN I MAKE CHANGES TO MY ORDER?

HOW CAN I CANCEL OR CHANGE MY ORDER?

Changes to Orders

WHAT ARE THE PROCESSING TIMES FOR EACH MANUFACTURER?

WHAT DO I DO IF I RECEIVE THE WRONG ITEM?

WHAT IS A RESTOCKING FEE?

WHAT IF I RECEIVE A DEFECTIVE ITEM?

WHY DO I PAY SALES TAX?

Order Concerns

WHAT IS A BACKORDER?

WHY WAS MY CREDIT CARD CHARGED IF MY ITEM IS ON BACKORDER?

Pre-order/Backorder Policy

ORDERS

HOW DO I RETURN OR EXCHANGE MY ORDER?

Returns, Exchanges and Refunds

RETURNS

WHAT DISCOUNTS DO YOU OFFER?

CAN I EARN REWARDS ON MY PURCHASES?

CAN I USE A COUPON CODE AND MY REWARDS AT THE SAME TIME?

Rewards

PROMOTIONS / REWARDS

ROUTE PACKAGE PROTECTION

SHIPPING POLICY

WHEN WILL MY ORDER SHIP?

WHEN WILL I RECEIVE TRACKING FOR MY ORDER?

CAN I GET EXPEDITED SHIPPING ON MY ORDER?

REPORT AN ISSUE

SHIPPING & DELIVERY

DO YOU SHIP INTERNATIONALLY?

RETURN POLICY

INTERNATIONAL ORDERS