In this section, you will learn about our return policy, how to exchange an item and our refund policy.

Returns, Exchanges and Refunds

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Wig Studio 1 

In this section, you will find all the information that you need to complete a return. If you need additional assistance for any reason, or have any additional questions, please don't hesitate to reach out to us at support@wigstudio1.com.

RETURNS

I'M NEW TO WIGS. WHERE DO I START?

HOW DO I MEASURE MY HEAD FOR A WIG?

WHAT SHOULD I CONSIDER BEFORE PURCHASING A WIG?

HOW DO I DECIDE WHAT TOPPER TO GET?

HOW LONG WILL A SYNTHETIC WIG LAST?

HOW DO I KNOW IF SYNTHETIC HAIR OR HUMAN HAIR IS RIGHT FOR ME?

WHAT IS THE DIFFERENCE BETWEEN REMY AND NON-REMY HUMAN HAIR?

WHAT IS THIS LINER IN MY WIG? CAN I REMOVE IT?

ALTERNATIVE HAIR: WHERE DO I START?

HOW DO I WASH AND STYLE MY SYNTHETIC WIG?

HOW DO I WASH AND STYLE MY HEAT-FRIENDLY SYNTHETIC WIG?

HOW DO I CARE FOR MY SYNTHETIC WIG DAILY?

HOW DO I PREVENT COLD CRIMPING IN MY SYNTHETIC WIG?

CARE FOR SYNTHETIC WIGS & TOPPERS

HOW CAN I CARE FOR AND CUSTOMIZE MY EVOLUTION WIG?

HOW CAN I BLOW DRY MY HUMAN HAIR WIG TO ADD VOLUME?

HOW DO I WASH AND STYLE MY HUMAN HAIR WIG?

WHAT IF MY HUMAN HAIR WIG FEELS BRITTLE OR DRY?

CARE FOR HUMAN HAIR WIGS & TOPPERS

HOW DO I CHANGE THE PART ON MY WIG?

HOW TO STYLE WAVY SYNTHETIC WIGS AND PRESERVE THEIR CURL PATTERN

HOW CAN I ADD DIFFUSED CURLS TO MY HUMAN HAIR WIG?

HOW CAN I ADD BEACH WAVES TO MY HUMAN HAIR WIG OR TOPPER?

STLYING AND MORE!

WIGS & TOPPERS 101

HOW CAN I MAKE CHANGES TO MY ORDER?

HOW CAN I CANCEL OR CHANGE MY ORDER?

Changes to Orders

WHAT ARE THE PROCESSING TIMES FOR EACH MANUFACTURER?

WHAT DO I DO IF I RECEIVE THE WRONG ITEM?

WHAT IS A RESTOCKING FEE?

WHAT IF I RECEIVE A DEFECTIVE ITEM?

WHY DO I PAY SALES TAX?

Order Concerns

WHAT IS A BACKORDER?

WHY WAS MY CREDIT CARD CHARGED IF MY ITEM IS ON BACKORDER?

Pre-order/Backorder Policy

ORDERS

HOW DO I RETURN OR EXCHANGE MY ORDER?

WHAT DISCOUNTS DO YOU OFFER?

CAN I EARN REWARDS ON MY PURCHASES?

CAN I USE A COUPON CODE AND MY REWARDS AT THE SAME TIME?

Rewards

PROMOTIONS / REWARDS

ROUTE PACKAGE PROTECTION

SHIPPING POLICY

WHEN WILL MY ORDER SHIP?

WHEN WILL I RECEIVE TRACKING FOR MY ORDER?

CAN I GET EXPEDITED SHIPPING ON MY ORDER?

REPORT AN ISSUE

SHIPPING & DELIVERY

NEED ASSISTANCE?

CONTACT US

DO YOU SHIP INTERNATIONALLY?

RETURN POLICY

INTERNATIONAL ORDERS