HOW CAN I MAKE CHANGES TO MY ORDER?Updated 7 hours ago
Please note that our team processes orders very quickly to ensure timely fulfillment. Because of this, it can be difficult to cancel or modify an order once it has been completed at checkout.
If you would like to request a cancellation, you're welcome to reach out to our team within 24 hours of placing your order. While we cannot guarantee cancellation, we’re happy to check the order status and let you know if it has not yet been processed.
However, please understand that once an order has been processed, even if a tracking number has not yet been issued, we are no longer able to make changes or cancel the order. This is due to manufacturer policies that do not allow order modifications after submission.
We appreciate your understanding and are always here to help with any questions you may have. For the fastest service, please reach out to us at [email protected] or call us at 877-594-3001.
Exceptions for Backordered or Preordered Items:
If your order includes items that are on preorder or backorder, and they are not yet available for immediate shipping, we may be able to accommodate changes to those specific items.
In such cases, a notification will be sent to the email address on file within 2–5 business days of placing your order, including the estimated shipping timeframe.
We’re always happy to check estimated shipping dates for you! Feel free to:
Email us at [email protected] with your item’s color and style, or
Call us at 877-594-3001 and leave a message with the item details. One of our Personal Hair Consultants will follow up with the information you need.
Please Note for International Orders:
We are unable to make any changes to international orders after checkout is completed. This includes preorders and backorders. If you have questions or need assistance before placing an international order, please reach out to us at [email protected].
To ensure you receive all order notifications and updates, we recommend adding [email protected] to your address book or email whitelist.
Thank you for shopping with Wig Studio 1.
We are happy to assist you should you need anything.
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