Please note that our team processes orders very quickly to ensure timely fulfillment. Because of this, it can be difficult to cancel or modify an order once it has been completed at checkout. If you would like to request a cancellation, you're welcom

Please note that our team processes orders very quickly to ensure timely fulfillment. Because of this, it can be difficult to cancel or modify an order once it has been completed at checkout.If you would like to request a cancellation, you&apos;re welcome to reach out to our team within 24 hours of placing your order. While we cannot guarantee cancellation, we&#x2019;re happy to check the order status and let you know if it has not yet been processed.However, please understand that once an order has been processed, even if a tracking number has not yet been issued, we are no longer able to make changes or cancel the order. This is due to manufacturer policies that do not allow order modifications after submission.We appreciate your understanding and are always here to help with any questions you may have. For the fastest service, please reach out to us at <a data-start="1106" data-end="1128" rel="noopener">support@wigstudio1.com</a> or call us at 877-594-3001.Exceptions for Backordered or Preordered Items: If your order includes items that are on preorder or backorder, and they are not yet available for immediate shipping, we may be able to accommodate changes to those specific items.In such cases, a notification will be sent to the email address on file within 2&#x2013;5 business days of placing your order, including the estimated shipping timeframe.We&#x2019;re always happy to check estimated shipping dates for you! Feel free to:<ul data-start="1102" data-end="1337"><li data-start="1102" data-end="1181">Email us at <a data-start="1118" data-end="1140" rel="noopener">support@wigstudio1.com</a> with your item&#x2019;s color and style, or</li><li data-start="1182" data-end="1337">Call us at 877-594-3001 and leave a message with the item details. One of our Personal Hair Consultants will follow up with the information you need.</li></ul>Please Note for International Orders: We are unable to make any changes to international orders after checkout is completed. This includes preorders and backorders. If you have questions or need assistance before placing an international order, please reach out to us at <a data-start="1620" data-end="1642" rel="noopener">support@wigstudio1.com</a>.To ensure you receive all order notifications and updates, we recommend adding <a data-start="1728" data-end="1750" rel="noopener">support@wigstudio1.com</a> to your address book or email whitelist.Thank you for shopping with Wig Studio 1.We are happy to assist you should you need anything.&#xA0;&#xA0;&#xA0;Click here to return to <a href="http://www.WigStudio1.com">www.WigStudio1.com</a>&#xA0;

HOW CAN I MAKE CHANGES TO MY ORDER?

Once your order has been placed on our website and you receive an order confirmation, we are unable to cancel the order or make changes to it. Please note that orders ship within 2 to 5 business from the receipt of your order.  Even if you have not r

&#xA0;Once your order has been placed on our website and you receive an order confirmation, we are unable to cancel the order or make changes to it.&#x202F;Please note that orders ship within 2 to 5 business from the receipt of your order. &#xA0;Even if you have not received tracking, your order has been processed, and we are unable to make any changes unless the item ordered is out of stock. In that case, the manufacturer will allow us to make changes /cancel an order.&#x202F;&#xA0;If your item is out of stock, or you have purchased a preorder item and the manufacturer has confirmed this information, you will receive a notification within 2 to 5 business days of placing your order. &#xA0;Once this information is provided, we are always happy to cancel and refund your order or change your order to another style or color at your request. &#xA0;Please view our complete <a href="https://www.wigstudio1.com/pages/back-orders">Backorder Policy</a>.*** Please Note: In many cases, preorders and backorders become available for shipping prior to the original estimated shipping date. If your backorder is available for shipping, we will be unable to make changes to or cancel your order. If this occurs, you can still request a return for your order once it is delivered to you. Please complete our&#x202F;<a href="https://www.wigstudio1.com/apps/redo/returns-portal#/login">Request&#xA0;for a Return Authorization Form</a> to request a return.<em id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are unable to make any changes to any international order once your order has been completed at checkout. &#xA0;This includes any pre-orders/backorders. If you have any questions, please contact support@wigstudio1.com before placing your order.&#xA0; We are always happy to check stock before placing your order. You can request this information through <a href="mailto:support@wigstudio1.com">support@wigstudio1.com</a>, using our live chat feature during normal business hours, or requesting this information via our message system at 877-594-3001.Please complete the <a href="https://www.wigstudio1.com/apps/redo/returns-portal/login">Request A Return</a> form if you need to initiate a return.&#xA0;Please add our email address: <a href="mailto:support@wigstudio1.com">support@wigstudio1.com</a> to your email address book and/or your email &quot;white list&quot; to ensure you receive your order notifications and other updates.&#xA0;Click Here to Return to:&#xA0;<a href="http://www.wigstudio1.com/">www.WigStudio1.com</a><a href="https://wigstudio1help.zendesk.com/hc/en-us/articles/www.wigstudio1.com" rel="noopener noreferrer" target="_blank">&#xA0;</a>

HOW CAN I CANCEL OR CHANGE MY ORDER?

You can live chat with us during our regular business hours:

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This is a message system.  Please leave your name, phone number, order number and a detailed message and one of our Personal Hair Consultants will call you back as soon as possible.

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Changes to Orders

ORDERS

I'M NEW TO WIGS. WHERE DO I START?

HOW DO I MEASURE MY HEAD FOR A WIG?

WHAT SHOULD I CONSIDER BEFORE PURCHASING A WIG?

HOW DO I DECIDE WHAT TOPPER TO GET?

HOW LONG WILL A SYNTHETIC WIG LAST?

HOW DO I KNOW IF SYNTHETIC HAIR OR HUMAN HAIR IS RIGHT FOR ME?

WHAT IS THE DIFFERENCE BETWEEN REMY AND NON-REMY HUMAN HAIR?

WHAT IS THIS LINER IN MY WIG? CAN I REMOVE IT?

ALTERNATIVE HAIR: WHERE DO I START?

HOW DO I WASH AND STYLE MY SYNTHETIC WIG?

HOW DO I WASH AND STYLE MY HEAT-FRIENDLY SYNTHETIC WIG?

HOW DO I CARE FOR MY SYNTHETIC WIG DAILY?

HOW DO I PREVENT COLD CRIMPING IN MY SYNTHETIC WIG?

CARE FOR SYNTHETIC WIGS & TOPPERS

HOW CAN I CARE FOR AND CUSTOMIZE MY EVOLUTION WIG?

HOW CAN I BLOW DRY MY HUMAN HAIR WIG TO ADD VOLUME?

HOW DO I WASH AND STYLE MY HUMAN HAIR WIG?

WHAT IF MY HUMAN HAIR WIG FEELS BRITTLE OR DRY?

CARE FOR HUMAN HAIR WIGS & TOPPERS

HOW DO I CHANGE THE PART ON MY WIG?

HOW TO STYLE WAVY SYNTHETIC WIGS AND PRESERVE THEIR CURL PATTERN

HOW CAN I ADD DIFFUSED CURLS TO MY HUMAN HAIR WIG?

HOW CAN I ADD BEACH WAVES TO MY HUMAN HAIR WIG OR TOPPER?

STLYING AND MORE!

WIGS & TOPPERS 101

WHAT ARE THE PROCESSING TIMES FOR EACH MANUFACTURER?

WHAT DO I DO IF I RECEIVE THE WRONG ITEM?

WHAT IS A RESTOCKING FEE?

WHAT IF I RECEIVE A DEFECTIVE ITEM?

WHY DO I PAY SALES TAX?

Order Concerns

WHAT IS A BACKORDER?

WHY WAS MY CREDIT CARD CHARGED IF MY ITEM IS ON BACKORDER?

Pre-order/Backorder Policy

HOW DO I RETURN OR EXCHANGE MY ORDER?

Returns, Exchanges and Refunds

RETURNS

What are your current sales?

Sales and Discounts

Can I earn on my purchases with Wig Studio 1?

Loyalty Rewards

SALES PROMOTIONS / REWARDS

ROUTE PACKAGE PROTECTION

SHIPPING POLICY

WHEN WILL MY ORDER SHIP?

WHEN WILL I RECEIVE TRACKING FOR MY ORDER?

CAN I GET EXPEDITED SHIPPING ON MY ORDER?

REPORT AN ISSUE

SHIPPING & DELIVERY

NEED ASSISTANCE?

CONTACT US

DO YOU SHIP INTERNATIONALLY?

RETURN POLICY

INTERNATIONAL ORDERS