Please accept our sincere apologies, but once an order is placed, we are unable to make any changes to the order. We process orders quickly upon receipt and our manufacturers do not allow changes to be made once the order is received, so although you

<p id="isPasted" style="margin-top: 0px; margin-bottom: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, &quot;Segoe UI&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);">Please accept our sincere apologies, but once an order is placed, we are unable to make any changes to the order. We process orders quickly upon receipt and our manufacturers do not allow changes to be made once the order is received, so although you may not have received a tracking number for shipping, we are unable to change or cancel your order. We apologize for any inconvenience. &#xA0;<p style="margin-top: 0px; margin-bottom: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, &quot;Segoe UI&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);">&#xA0;<p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, &quot;Segoe UI&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left; line-height: 24px; background-color: rgb(255, 255, 255);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);">However, if the order has been processed but the product is unavailable for immediate shipping (items on preorder or backorder), we can accommodate changes to the backordered item(s). &#xA0;<p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, &quot;Segoe UI&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left; line-height: 24px; background-color: rgb(255, 255, 255);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);"> <p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, &quot;Segoe UI&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left; line-height: 24px; background-color: rgb(255, 255, 255);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);">If you have ordered a preordered product or an item that is on backorder, a notification will be sent to the email on file within 2 to 5 business days of your order being placed with the estimated shipping date information. Our website provides updated inventory information to reflect products that are available for immediate shipping and those that may be delayed. Additionally, we are always happy to check estimated shipping dates for you anytime. &#xA0;If you would like to check the estimated shipping date of an out-of-stock item, please email us at&#xA0;<span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(210, 138, 146);"><a data-linkindex="0" data-loopstyle="linkonly" href="mailto:support@wigstudio1.com" style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(210, 138, 146); text-decoration: none;">support@wigstudio1.com</a><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);">, or you can use our live chat feature during our regular business hours. &#xA0;You may also leave a message with the color/style information at 877-594-3001, and one of our Personal Hair Consultants will return your call with this information. &#xA0;<p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, &quot;Segoe UI&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left; line-height: 24px; background-color: rgb(255, 255, 255);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);"> <p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, &quot;Segoe UI&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left; line-height: 24px; background-color: rgb(255, 255, 255);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 15px; line-height: inherit; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(0, 0, 0);">We are unable to make any changes or cancelations to any international order once your order has been completed at checkout. &#xA0;This includes any pre-orders/backorders. If you have any questions, please reach out to support@wigstudio1.com before placing your order.<span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);">&#xA0;<p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, &quot;Segoe UI&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left; line-height: 24px; background-color: rgb(255, 255, 255);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);"> <p style="margin: 0px; color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, &quot;Segoe UI&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: left; line-height: 24px; background-color: rgb(255, 255, 255);"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);">Please add our email address:&#xA0;<span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(210, 138, 146);"><a data-linkindex="1" data-loopstyle="linkonly" href="mailto:support@wigstudio1.com" style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(210, 138, 146); text-decoration: none;">support@wigstudio1.com</a><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: Inter, sans-serif; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(22, 22, 22);">, to your email address book and/or your email &quot;whitelist&quot; to ensure you receive your order notifications and other updates.&#xA0;&#xA0;Click here to return to <a href="http://www.WigStudio1.com">www.WigStudio1.com</a>&#xA0;

HOW CAN I MAKE CHANGES TO MY ORDER?

Once your order has been placed on our website and you receive an order confirmation, we are unable to cancel the order or make changes to it. Please note that orders ship within 2 to 5 business from the receipt of your order.  Even if you have not r

&#xA0;Once your order has been placed on our website and you receive an order confirmation, we are unable to cancel the order or make changes to it.&#x202F;Please note that orders ship within 2 to 5 business from the receipt of your order. &#xA0;Even if you have not received tracking, your order has been processed, and we are unable to make any changes unless the item ordered is out of stock. In that case, the manufacturer will allow us to make changes /cancel an order.&#x202F;&#xA0;If your item is out of stock, or you have purchased a preorder item and the manufacturer has confirmed this information, you will receive a notification within 2 to 5 business days of placing your order. &#xA0;Once this information is provided, we are always happy to cancel and refund your order or change your order to another style or color at your request. &#xA0;Please view our complete <a href="https://www.wigstudio1.com/pages/back-orders">Backorder Policy</a>.*** Please Note: In many cases, preorders and backorders become available for shipping prior to the original estimated shipping date. If your backorder is available for shipping, we will be unable to make changes to or cancel your order. If this occurs, you can still request a return for your order once it is delivered to you. Please complete our&#x202F;<a href="https://www.wigstudio1.com/apps/redo/returns-portal#/login">Request&#xA0;for a Return Authorization Form</a> to request a return.<em id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are unable to make any changes to any international order once your order has been completed at checkout. &#xA0;This includes any pre-orders/backorders. If you have any questions, please contact support@wigstudio1.com before placing your order.&#xA0; We are always happy to check stock before placing your order. You can request this information through <a href="mailto:support@wigstudio1.com">support@wigstudio1.com</a>, using our live chat feature during normal business hours, or requesting this information via our message system at 877-594-3001.Please complete the <a href="https://www.wigstudio1.com/apps/redo/returns-portal/login">Request A Return</a> form if you need to initiate a return.&#xA0;Please add our email address: <a href="mailto:support@wigstudio1.com">support@wigstudio1.com</a> to your email address book and/or your email &quot;white list&quot; to ensure you receive your order notifications and other updates.&#xA0;Click Here to Return to:&#xA0;<a href="http://www.wigstudio1.com/">www.WigStudio1.com</a><a href="https://wigstudio1help.zendesk.com/hc/en-us/articles/www.wigstudio1.com" rel="noopener noreferrer" target="_blank">&#xA0;</a>

HOW CAN I CANCEL OR CHANGE MY ORDER?

You can live chat with us during our regular business hours:

Please let us know how we can assist you.  Click here to send us an email.

This is a message system.  Please leave your name, phone number, order number and a detailed message and one of our Personal Hair Consultants will call you back as soon as possible.

Changes to Orders

HOW CAN I MAKE CHANGES TO MY ORDER?

HOW CAN I CANCEL OR CHANGE MY ORDER?