SHIPPING POLICYUpdated 2 months ago
FREE SHIPPING | Wig Studio 1 offers free shipping within the USA on all orders over $150 using UPS Ground or USPS.
- $0 - $30.00 | Will be $5.95 USD for Standard shipping (5-7 business days)
- $30.01 - $149.99 | Will be $12.95 USD for Standard shipping (5-7 business days)
- $150 and up | Free shipping via UPS Ground or USPS
Please note that Wig Studio1 does not offer free shipping on international orders. Shipping fees for international orders will be calculated at checkout before your order is finalized.
FLAT RATE SHIPPING | Shipping to the following locations will accrue a Flat Rate Shipping Charge of $35.00.
- Hawaii
- Alaska
- Guam
- Puerto Rico
- Virgin Islands
EXPEDITED SHIPPING | If you would like expedited shipping on your purchase, we offer expedited shipping options via UPS or USPS within the United States. The cost of expedited shipping will be the responsibility of the customer. The cost of expedited shipping will be displayed at checkout and will vary depending on your location. Wig Studio 1 ships orders Monday – Friday and all orders, including orders with expedited shipping, are subject to a 2-5 business day processing time.
Expedited shipping does not include Saturday delivery and is not considered a business day.
Please note that many hair care products are considered hazardous materials and cannot be shipped via air freight / expedited.
INTERNATIONAL SHIPPING | Wig Studio 1 now offers international shipping to 280 countries! When visiting our website, your currency and information will automatically update based on your current location. Our system will collect all taxes and duties at checkout. Please allow approximately 10 business days for your order to be processed and a tracking number to be sent to the email on file. International orders will be shipped via DHL.
Please visit our full International Shipping Policy by clicking here.
PACKAGE PROTECTION | Wig Studio 1 is not liable for lost, stolen, or damaged items. We offer Package Protection as an added layer of protection for your order, which ensures replacement for lost, stolen, or damaged packages. This optional package protection is offered at checkout for a small fee of $3.35 per order.
For more information about Package Protection, please click here.
DELIVERY TIMES | Our goal is to ship your order as quickly as possible. Please allow 2 to 5 business days for your order to ship. Once your order ships, you can track your package via the tracking number provided.
If shipping to Hawaii, Alaska, Guam, Puerto Rico or the Virgin Islands, please allow 10 business days.
Please allow for 10 business days for processing of international orders. A tracking number will be sent to the email on file once your item has shipped.
SHIPMENT TRACKING | A tracking number will be provided for all in-stock orders within 24-48 hours of shipping.
MISCELLANEOUS SHIPPING FEES | Any shipments returned to us due to an incorrect or undeliverable address, refusal upon delivery, or cancellation after shipment has left the warehouse will incur a 25% restocking fee.
SHIPPING DELAYS | Shipping delays may occur due to holidays, natural disasters, inclement weather or carrier delays. Many holidays do not count as a business day and should be considered when estimating shipping times.
Wig Studio 1 reserves the right to send orders to the billing address if a differing shipping address cannot be verified.