You can live chat with us during our regular business hours:

Please let us know how we can assist you.  Click here to send us an email.

This is a message system.  Please leave your name, phone number, order number and a detailed message and one of our Personal Hair Consultants will call you back as soon as possible.

Back to Wig Studio 1 

Wig Studio 1 

&#xA0;At Wig Studio 1, client care is our main focus. Although rare, in some cases, errors are made.If you receive an item that is different from what you ordered, please reach out to us via <a href="mailto:support@wigstudio1.com">support@wigstudio1.com</a> and we will assist you<a href="https://wigstudio1.returnly.com/" rel="noopener" target="_blank"></a>.&#xA0;&#xA0;Click Here to Return to:&#xA0;<a href="http://www.wigstudio1.com/">www.WigStudio1.com</a><a href="https://wigstudio1help.zendesk.com/hc/en-us/articles/www.wigstudio1.com" rel="noopener" target="_blank">&#xA0;</a>

At Wig Studio 1, client care is our main focus. Although rare, in some cases, errors are made. If you receive an item that is different from what you ordered, please reach out to us via support@wigstudio1.com and we will assist you. Click Here to Ret

WHAT DO I DO IF I RECEIVE THE WRONG ITEM?

ORDERS

Order Concerns

I'M NEW TO WIGS. WHERE DO I START?

HOW DO I MEASURE MY HEAD FOR A WIG?

WHAT SHOULD I CONSIDER BEFORE PURCHASING A WIG?

HOW DO I DECIDE WHAT TOPPER TO GET?

HOW LONG WILL A SYNTHETIC WIG LAST?

HOW DO I KNOW IF SYNTHETIC HAIR OR HUMAN HAIR IS RIGHT FOR ME?

WHAT IS THE DIFFERENCE BETWEEN REMY AND NON-REMY HUMAN HAIR?

WHAT IS THIS LINER IN MY WIG? CAN I REMOVE IT?

ALTERNATIVE HAIR: WHERE DO I START?

HOW DO I WASH AND STYLE MY SYNTHETIC WIG?

HOW DO I WASH AND STYLE MY HEAT-FRIENDLY SYNTHETIC WIG?

HOW DO I CARE FOR MY SYNTHETIC WIG DAILY?

HOW DO I PREVENT COLD CRIMPING IN MY SYNTHETIC WIG?

CARE FOR SYNTHETIC WIGS & TOPPERS

HOW CAN I CARE FOR AND CUSTOMIZE MY EVOLUTION WIG?

HOW CAN I BLOW DRY MY HUMAN HAIR WIG TO ADD VOLUME?

HOW DO I WASH AND STYLE MY HUMAN HAIR WIG?

WHAT IF MY HUMAN HAIR WIG FEELS BRITTLE OR DRY?

CARE FOR HUMAN HAIR WIGS & TOPPERS

HOW DO I CHANGE THE PART ON MY WIG?

HOW TO STYLE WAVY SYNTHETIC WIGS AND PRESERVE THEIR CURL PATTERN

HOW CAN I ADD DIFFUSED CURLS TO MY HUMAN HAIR WIG?

HOW CAN I ADD BEACH WAVES TO MY HUMAN HAIR WIG OR TOPPER?

STLYING AND MORE!

WIGS & TOPPERS 101

HOW CAN I MAKE CHANGES TO MY ORDER?

HOW CAN I CANCEL OR CHANGE MY ORDER?

Changes to Orders

WHAT ARE THE PROCESSING TIMES FOR EACH MANUFACTURER?

WHAT IS A RESTOCKING FEE?

WHAT IF I RECEIVE A DEFECTIVE ITEM?

WHY DO I PAY SALES TAX?

WHAT IS A BACKORDER?

WHY WAS MY CREDIT CARD CHARGED IF MY ITEM IS ON BACKORDER?

Pre-order/Backorder Policy

HOW DO I RETURN OR EXCHANGE MY ORDER?

Returns, Exchanges and Refunds

RETURNS

What are your current sales?

Sales and Discounts

Can I earn on my purchases with Wig Studio 1?

Loyalty Rewards

SALES PROMOTIONS / REWARDS

ROUTE PACKAGE PROTECTION

SHIPPING POLICY

WHEN WILL MY ORDER SHIP?

WHEN WILL I RECEIVE TRACKING FOR MY ORDER?

CAN I GET EXPEDITED SHIPPING ON MY ORDER?

REPORT AN ISSUE

SHIPPING & DELIVERY

NEED ASSISTANCE?

CONTACT US

DO YOU SHIP INTERNATIONALLY?

RETURN POLICY

INTERNATIONAL ORDERS

WHAT DO I DO IF I RECEIVE THE WRONG ITEM?Updated 9 months ago