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Order Concerns

WHAT IS YOUR PROCESSING TIMEFRAME?

Order Processing Time. Our standard processing time for all brands is 2 to 5 business days. Exception: Orders that include items from the Godiva’s Secret Wigs brand may require additional processing time. We appreciate your patience and understanding

WHAT DO I DO IF I RECEIVE THE WRONG ITEM?

At Wig Studio 1, client care is our main focus. Although rare, in some cases, errors are made. If you receive an item that is different from what you ordered, please reach out to us via [email protected] and we will assist you. Click Here to Ret

WHAT IF I RECEIVE A DEFECTIVE ITEM?

Please inspect all merchandise thoroughly upon receipt. Should any item be damaged in shipping from the manufacturer's warehouse to you, or a defect in your item is a concern, please complete a Request A Return and email images to support@wigstudio1.

WHY DO I PAY SALES TAX?

Sales Tax Policy. Due to recent changes in tax laws across the United States, many online retailers, including Wig Studio 1, are now required to collect sales tax in states where they conduct business. This requirement is based on what’s called nexus