All articles

Order Concerns

WHAT ARE THE PROCESSING TIMES FOR EACH MANUFACTURER?

The manufacturers we partner with at Wig Studio 1 LLC are located throughout the USA. Each manufacturer has varying processing times. Processing time is the time in which the manufacturer receives the order from our company for processing and the tim

WHAT DO I DO IF I RECEIVE THE WRONG ITEM?

At Wig Studio 1, client care is our main focus. Although rare, in some cases, errors are made. If you receive an item that is different from what you ordered, please reach out to us via [email protected] and we will assist you. Click Here to Ret

WHAT IS A RESTOCKING FEE?

A restocking fee is a fee that is applied to returns to help cover the cost of unboxing and completing a thorough inspection of each product returned by customers. The process of a return can sometimes include the re-styling of a piece and/or replaci

WHAT IF I RECEIVE A DEFECTIVE ITEM?

Please inspect all merchandise thoroughly upon receipt. Should any item be damaged in shipping from the manufacturer's warehouse to you, or a defect in your item is a concern, please complete a Request A Return and email images to support@wigstudio1.

WHY DO I PAY SALES TAX?

You may notice that many businesses are now collecting sales tax on your purchases, even if they did not before. Recent tax law changes across the country have changed tax requirements for online retailers. Many businesses are now required to collect