Occasionally backorders occur when requests for a particular item exceed available inventory. If your order is out of stock, we will provide an estimated shipping date within 3 to 5 business days of processing your order. To obtain an estimated shipp

Occasionally backorders occur when requests for a particular item exceed available inventory.If your order is out of stock, we will provide an estimated shipping date within 3 to 5 business days of processing your order. To obtain an estimated shipping date before purchasing an item, please contact us via live chat or email at <a href="mailto:support@wigstudio1.com">support@wigstudio1.com</a>. &#xA0;You can make changes to your backordered item up until the item is available for shipping as indicated below:1. Select a new item/color available for immediate shipping.2. Cancel your original order and refund your original form of payment.We will promptly ship item(s) once they become available with the original Shipping &amp; Handling method selected.&#xA0;*** Please Note: In many cases, backorders become available for shipping before the original estimated shipping date. If your backorder is available for shipping, we will be unable to make changes to or cancel your order. If this occurs, you can still request a return for your order once it is delivered to you. To request a return, please complete our <a href="https://www.wigstudio1.com/apps/redo/returns-portal#/login" rel="noopener noreferrer" target="_blank">Request A Return</a> Form.&#xA0;<em id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are unable to make any changes or cancelations to any international order once your order has been completed at checkout. &#xA0;This includes any pre-orders/backorders. If you have any questions, please reach out to support@wigstudio1.com before placing your order.&#xA0;Please be sure to add <a href="mailto:support@wigstudio1.com">support@wigstudio1.com</a> to your email address list to ensure that you receive updated notifications from our support team.Please note that all transactions are authorized at checkout.Click Here to Return to:&#xA0;<a href="http://www.wigstudio1.com/">www.WigStudio1.com</a><a href="https://wigstudio1help.zendesk.com/hc/en-us/articles/www.wigstudio1.com" rel="noopener noreferrer" target="_blank">&#xA0;</a>

WHAT IS A BACKORDER?

Once an order is placed on our website, payment is automatically charged to the original form of payment provided by the customer. We then process the order with the manufacturer, and the item ships direct from their warehouse. In some cases, we may

Once an order is placed on our website, payment is automatically charged to the original form of payment provided by the customer. We then process the order with the manufacturer, and the item ships direct from their warehouse.&#xA0;
In some cases, we may receive word back that an item is out of stock. If this situation arises, we will reach out to you to let them know an estimated shipping date for the item ordered via email. We communicate this to our clients within 3 to 5 business days of receipt of their order. To ensure you receive order communications from us, please add <a href="mailto:support@wigstudio1.com">support@wigstudio1.com</a>&#xA0;to your email address book.
In some cases, the waiting period for an out-of-stock item may only be a week or two. In other cases, for more popular items, the waiting period may be longer. By accepting payment at the time of order placement, we are able to secure the popular styles and colors that are not available for immediate shipping for our clients. Payment reserves the style/color for them and ensures their piece will ship before the item sells out again.&#xA0;
At Wig Studio 1, we want to provide options to our clients. So, if an item is out of stock, we provide an estimated shipping date, along with a few alternate similar colors/styles for you in the event that you are unable to wait for the original item ordered to be shipped out. In addition, we also offer the option to cancel the order and provide a full refund immediately to you.&#xA0;
We do not store credit card information for our customers. All orders are charged to the method of payment entered at checkout. Most items ship the same day the order is placed or the next business day. If the item ordered is on backorder and not available for immediate shipping, we will always process a full refund if you prefer not to wait or consider an alternate color/style.&#xA0;&#xA0;
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Click here to return to <a href="http://www.WigStudio1.com">www.WigStudio1.com</a>&#xA0;
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WHY WAS MY CREDIT CARD CHARGED IF MY ITEM IS ON BACKORDER?

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Wig Studio 1 

Back Orders

ORDERS

Pre-order/Backorder Policy

I'M NEW TO WIGS. WHERE DO I START?

HOW DO I MEASURE MY HEAD FOR A WIG?

WHAT SHOULD I CONSIDER BEFORE PURCHASING A WIG?

HOW DO I DECIDE WHAT TOPPER TO GET?

HOW LONG WILL A SYNTHETIC WIG LAST?

HOW DO I KNOW IF SYNTHETIC HAIR OR HUMAN HAIR IS RIGHT FOR ME?

WHAT IS THE DIFFERENCE BETWEEN REMY AND NON-REMY HUMAN HAIR?

WHAT IS THIS LINER IN MY WIG? CAN I REMOVE IT?

ALTERNATIVE HAIR: WHERE DO I START?

HOW DO I WASH AND STYLE MY SYNTHETIC WIG?

HOW DO I WASH AND STYLE MY HEAT-FRIENDLY SYNTHETIC WIG?

HOW DO I CARE FOR MY SYNTHETIC WIG DAILY?

HOW DO I PREVENT COLD CRIMPING IN MY SYNTHETIC WIG?

CARE FOR SYNTHETIC WIGS & TOPPERS

HOW CAN I CARE FOR AND CUSTOMIZE MY EVOLUTION WIG?

HOW CAN I BLOW DRY MY HUMAN HAIR WIG TO ADD VOLUME?

HOW DO I WASH AND STYLE MY HUMAN HAIR WIG?

WHAT IF MY HUMAN HAIR WIG FEELS BRITTLE OR DRY?

CARE FOR HUMAN HAIR WIGS & TOPPERS

HOW DO I CHANGE THE PART ON MY WIG?

HOW TO STYLE WAVY SYNTHETIC WIGS AND PRESERVE THEIR CURL PATTERN

HOW CAN I ADD DIFFUSED CURLS TO MY HUMAN HAIR WIG?

HOW CAN I ADD BEACH WAVES TO MY HUMAN HAIR WIG OR TOPPER?

STLYING AND MORE!

WIGS & TOPPERS 101

HOW CAN I MAKE CHANGES TO MY ORDER?

HOW CAN I CANCEL OR CHANGE MY ORDER?

Changes to Orders

WHAT ARE THE PROCESSING TIMES FOR EACH MANUFACTURER?

WHAT DO I DO IF I RECEIVE THE WRONG ITEM?

WHAT IS A RESTOCKING FEE?

WHAT IF I RECEIVE A DEFECTIVE ITEM?

WHY DO I PAY SALES TAX?

Order Concerns

HOW DO I RETURN OR EXCHANGE MY ORDER?

Returns, Exchanges and Refunds

RETURNS

What are your current sales?

Sales and Discounts

Can I earn on my purchases with Wig Studio 1?

Loyalty Rewards

SALES PROMOTIONS / REWARDS

ROUTE PACKAGE PROTECTION

SHIPPING POLICY

WHEN WILL MY ORDER SHIP?

WHEN WILL I RECEIVE TRACKING FOR MY ORDER?

CAN I GET EXPEDITED SHIPPING ON MY ORDER?

REPORT AN ISSUE

SHIPPING & DELIVERY

NEED ASSISTANCE?

CONTACT US

DO YOU SHIP INTERNATIONALLY?

RETURN POLICY

INTERNATIONAL ORDERS